Terms of service

Terms of Service

Effective Date: January 28, 2026

OVERVIEW

Welcome to Scent of Serendib! The terms “we”, “us” and “our” refer to Scent of Serendib. Scent of Serendib operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Scent of Serendib is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy: https://scentofserendib.com/policies/privacy-policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We have made every effort to provide accurate representations of our products and services in our online store. However, colors or product appearance may vary depending on your device, screen settings, and display configuration.

We do not warrant that the appearance or quality of any products purchased will exactly match on-screen representations or individual expectations.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities on a case-by-case basis.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Scent of Serendib reserves the right to accept or decline your order at its discretion. Your order is not accepted until we confirm acceptance and payment has been successfully processed.

Please review your order carefully before submitting. Once accepted, we may be unable to accommodate cancellation requests. If we cancel or modify an order, we will attempt to notify you using the contact information provided at checkout.

All purchases are subject to our Refund Policy: https://scentofserendib.com/policies/refund-policy.

You represent and warrant that purchases are for personal or household use only and not for resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. Prices displayed at checkout are final at the time the order is placed and confirmed.

Unless otherwise stated, prices do not include taxes, shipping, handling, customs, or import charges.

You agree to provide accurate and current payment and account information and to promptly update such information as needed.

SECTION 5 – SHIPPING AND DELIVERY

Delivery dates are estimates only and not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control.

Once products are transferred to the carrier, title and risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY

All content included in the Services, including trademarks, text, graphics, images, videos, and design elements, is owned by Scent of Serendib or its licensors and is protected by intellectual property laws.

You may use the Services for personal, non-commercial purposes only. Unauthorized use is prohibited.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” and “as available” without warranties or endorsement. We are not liable for issues arising from your use of third-party tools.

SECTION 8 – THIRD-PARTY LINKS

We are not responsible for third-party websites or materials linked through the Services. Accessing third-party sites is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Scent of Serendib is powered by Shopify, but all transactions are between you and Scent of Serendib. Shopify is not responsible for products, services, or transactions conducted through this store.

SECTION 10 – PRIVACY POLICY

Personal information collected through the Services is governed by our Privacy Policy: https://scentofserendib.com/policies/privacy-policy.

Shopify may also collect and process data in accordance with its own privacy practices.

SECTION 11 – FEEDBACK

Any feedback you submit may be used by us without restriction or compensation. You represent that you have rights to any feedback you submit and that it does not violate third-party rights.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct errors or omissions and to cancel orders if information is inaccurate.

SECTION 13 – PROHIBITED USES

You may not use the Services for unlawful, abusive, deceptive, or harmful purposes or interfere with the security or functionality of the Services.

SECTION 14 – TERMINATION

We may terminate access to the Services at our discretion. Obligations incurred prior to termination will survive.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available,” without warranties of any kind, except where prohibited by law.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Scent of Serendib shall not be liable for indirect, incidental, consequential, or punitive damages arising from use of the Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Scent of Serendib and Shopify from claims arising from your use of the Services or violation of these Terms.

SECTION 18 – SEVERABILITY

If any provision is held unenforceable, the remainder will remain in effect.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Scent of Serendib regarding use of the Services.

SECTION 20 – ASSIGNMENT

You may not assign these Terms without consent. We may assign them without notice.

SECTION 21 – GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS

We may update these Terms at any time. Continued use of the Services constitutes acceptance of updated Terms.

SECTION 24 – CONTACT INFORMATION

Questions about these Terms should be sent to: info@scentofserendib.com